IntelliTrack for BigCommerce
- Import BigCommerce inventory into IntelliTrack.
- Export inventory adjustments from IntelliTrack to BigCommerce.
- Import orders from BigCommerce into IntelliTrack.
- Process order fulfillment from IntelliTrack to BigCommerce.
Note: In order for the inventory and order information to flow between BigCommerce and IntelliTrack, the following settings must be in place: connection to the BigCommerce store and the Plugin configuration settings.
Integrating the Applications
Important: IntelliTrack for BigCommerce works within the Plugin Host Utility. To use this utility, role of the logged-in user must include the IntegrateThis feature grants access to the Import/Export Utility and the Plugin Host Utility. It is available in edit mode and read-only mode. Access to this feature enables the Tools > Install Import/Export Utility option and the Install Import Export Utility page. This page contains the Import/Export Utility installer. It also enables the Tools > Install Plugin Host Utility option and the Plugin Host Utility page. This page contains the Plugin Host Utility installer. feature. You must install the Plugin Host Utility first. After the Plugin Host Utility is installed and running, you are able to log into it and activate the plugin.
Warning: Make sure that setup is complete before using the Plugin to sync data between IntelliTrack and your BigCommerce store. Otherwise the data between the applications will become out-of-sync.
Before using the integration, make sure that your data is properly setup in each application and that the correct settings are in place.
- Once you have set up the Plugin and the configuration options, the updates between IntelliTrack and BigCommerce are continual per your settings as long as the BigCommerce store connection is available. The BigCommerce store connection must be available for the transactions that are occurring in IntelliTrack to be updated in BigCommerce.
- If the Plugin Host Utility or the Plugin Host Service is not running, BigCommerce will not share data with IntelliTrack. However, after they are restarted, the next time IntelliTrack is opened, the Plugin will sync the data with BigCommerce according to the Plugin Host settings.
Note: When you are ready to sync the data automatically, enable the Sync Interval in the Plugin to enable the automatic syncing. The data will sync automatically based upon the Sync Time Range and the Sync Interval settings.
Integration Overview
IntelliTrack for BigCommerce works within the Plugin Host Utility. To use this utility, your user role must include the IntegrateThis feature grants access to the Import/Export Utility and the Plugin Host Utility. It is available in edit mode and read-only mode. Access to this feature enables the Tools > Install Import/Export Utility option and the Install Import Export Utility page. This page contains the Import/Export Utility installer. It also enables the Tools > Install Plugin Host Utility option and the Plugin Host Utility page. This page contains the Plugin Host Utility installer. feature.
Use IntelliTrack for BigCommerce to link BigCommerce data with IntelliTrack so that as you receive orders from your BigCommerce store, they can be fulfilled in IntelliTrack. To activate and use IntelliTrack for BigCommerce, your user role must have the IntelliTrack for BigCommerce featureThis feature grants access to IntelliTrack for BigCommerce. When the role of the logged-in user contains this feature, the user is able to activate the plugin from the Plugin Host Utility and set up data sharing between BigCommerce and IntelliTrack. and an active connection to BigCommerce.
To have the manual sync options available with IntelliTrack for BigCommerce, the user role must include the IntelliTrack for BigCommerce Manual Sync feature.This feature grants access to IntelliTrack for BigCommerce and to the Synchronization tab in the plugin. When the role of the logged-in user contains this feature, the user is able to activate the plugin from the Plugin Host Utility and set up data sharing between BigCommerce and IntelliTrack. The user also may manually sync data via the Synchronization tab.
BigCommerce Data Imported into IntelliTrack
When you use IntelliTrack for BigCommerce, the following BigCommerce data is imported into IntelliTrack at a regular interval.
Important: The DOWNLOADABLE type IS NOT SUPPORTED by the integration. A BigCommerce downloadable type item will not be imported into IntelliTrack.
- Products (including unit cost)
- The Physical product type is supported
- Orders (one way sync from BigCommerce to IntelliTrack based on user-selectable order import status)
Data Exported from IntelliTrack to BigCommerce
The following data is exported from IntelliTrack to BigCommerce:
- Order Item Picks
- Order Shipping Information
- Inventory adjustments are exported from IntelliTrack to BigCommerce once a day, based on the End of Day processing timer setting. When the End of Day processing is run, it retrieves the current inventory quantity for each item and sends it to BigCommerce. If the Stock decreased when order placed setting is used, it also subtracts from each item any unpicked quantity on open orders.
Note: Order fulfillment and inventory adjustments are applied from IntelliTrack to BigCommerce.